Case Study: Rutgers University – Transforming Course Scheduling with Infosilem

Client Overview 

• Institution: Rutgers University 

• Location: New Brunswick, New Jersey 

• Interviewee: Amy Brainard, Director of the Office of Academic Scheduling and Instructional Space

Background 

At Rutgers University, scheduling wasn’t just a process—it was a battleground. Some departments always snagged the best time slots, while others got stuck with early mornings or Friday evenings. This “winners and losers” system caused a lot of frustration and highlighted deeper inefficiencies in the university’s old scheduling approach. 

When Rutgers needed a change, they turned to Infosilem, a solution that turned out to be a real game-changer.

 

A University at a Crossroads 

Rutgers, one of the nation’s largest public research institutions, had been using a rolling scheduling process that reinforced inequities year after year. Departments that secured prime schedules often held onto them, leaving others to make do with less favorable slots. 

The stakes were high: 

• Imbalance Across Departments: Some departments thrived while others struggled, creating tension and dissatisfaction. 

• A System Stuck in the Past: Limited flexibility meant the scheduling process couldn’t adapt to the university’s unique needs or evolving demands. 

• Lack of Visibility: Departments and decision-makers were often left in the dark about how and why certain scheduling decisions were made. 

Rutgers needed more than an update—it needed a transformation.

 

Finding the Right Fit 

Enter Infosilem. When Rutgers implemented this dynamic scheduling platform, it was like turning on the lights in a dark room. Suddenly, the process became clearer, fairer, and more adaptable. 

Here’s what made Infosilem the perfect match: 

• Fairness Built In: Infosilem leveled the playing field, balancing access to high-demand time slots and eliminating the “winners and losers” problem. 

• Flexibility at Every Turn: Rutgers could finally adapt scheduling to its unique operational quirks. From accommodating departmental preferences to handling system-wide adjustments, Infosilem made it all possible. 

• A Partnership, Not Just a Product: From day one, Infosilem’s support team worked hand-in-hand with Rutgers, earning high praise for their responsiveness and expertise. “It’s one of the best companies I’ve ever worked with in terms of software,” said Amy Brainard.

The Transformation 

The impact of Infosilem on Rutgers’ scheduling was immediate and undeniable. 

• A New Era of Equity: Departments that had long been sidelined saw a fairer distribution of time slots, while the overall process became more transparent and collaborative. 

• Custom Solutions for Unique Needs: Infosilem’s adaptability allowed Rutgers to address challenges that no other platform could. Adjustments and tweaks were no longer roadblocks—they were opportunities. 

• A More Satisfied Campus: By addressing key pain points, Infosilem elevated the experience for administrators, faculty, and students alike.

A Recommendation Worth Sharing 

Rutgers’ journey with Infosilem has left a lasting mark on the institution’s approach to scheduling. “I would highly recommend using Infosilem software for course scheduling,” Brainard said, reflecting on the transformation. It wasn’t just the features of the platform but the partnership and support that made all the difference.

 

Looking Ahead 

Rutgers University’s experience shows that the right scheduling solution can reshape more than just timetables—it can redefine relationships, processes, and outcomes. With Infosilem, Rutgers has created a scheduling system that isn’t just functional—it’s fair, flexible, and future-ready. 

For institutions facing similar challenges, Infosilem offers more than hope. It offers a proven path forward.