Customer Support For Existing Infosilem Clients

• Email: support@infosilem.com (mention your version number and level of urgency to open a ticket)
• Phone: 1-866-420-5585 (Toll-Free).
  Dial #9 for English, dial #3 for Infosilem, dial #5 for Support (or 6 for Sales).
• Hours of operation: Monday to Friday, from 8:30 am to 5:00 pm Eastern Time (Montreal, Canada).
• Observed Holidays: New Year, Good Friday and Easter, National Patriot’s or Victoria Day, St-Jean-Baptiste Day, Canada Day, Labor Day, Thanksgiving (Canadian), Christmas week

• Knowledge Base & Help Center: Access guides, FAQs, and troubleshooting articles in our Help Center: Infosilem Help Center (existing clients click on “get a password”)
• Software Download Center: If you are not cloud hosted, you can download the latest software packages here: Download Center
• Remote Support: Connect with a technician and share your screen for live support: RemotePC Support or use MS Teams.
• Info on Requesting new features.

• Software Shipment & Conference Mailing List: Stay informed about software updates and events: Subscribe Here or let our support team know.

For further assistance, please reach out to our support team via email or phone.